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I booked a room for my fiancee. I used my card but put the reservation under his name. I have done this before from other websites and had NO PROBLEMS with him being able to check in. booking.com however, has it set up so that they have to have MY license and MY card at the hotel at check in because booking never goes directly through me. An hour later, the hotel is telling me they will have to charge my card again so that he can sleep there and I had to fax them photo copies of my license and card. Just an AWFUL hassle. I use travel sites a lot and I will NEVER use this one again or recommend it to anyone.
Lauren R.'s review of Booking.com earned a Very Helpful vote
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Hello Lauren,
I am sorry to hear this. Booking.com only requires a credit card to reserve the room. The hotel takes payments and they have certain requirements and procedures which need to be followed when a guest makes a reservation with a credit card of another person. This is for security reasons and to protect the owner of the credit card being used if it is not in the actual name of the guest who will be staying at the hotel. If you require any further assistance please post your booking number or email customer.web@booking.com referencing this post.
Regards, Andrea
Booking.com Customer Service Team