Lauren M.

I went in lured by the TOMs sale. I didn't even think to look at reviews for the company and I could handle the the long shipping time if I actually got the product at the end of it. I placed the order Sept. 9, set to ship early Oct sometime. Several weeks after the set shipping date, I inquired abouot the status of the shipment. A very polite response later, I was told it would be shipping "soon." Turns out soon means never. They did send me a special sale though, my order had not yet been canceled so I was more willing to give them the benefit of the doubt. Still waiting to see if that one gets cancelled.
Bottom line: They can keep their $10 store credit because I will never shop there again. Their customer service is friendly, but unhelpful.