Lauren L.

I purchased a item (raincoat) on 16 July 2015 with Urban Outfitters( North America) but had to exchange it for a smaller size.
Unfortunately the only 'exchange' method is to place another order online and return the other size back to the Reply Paid address provided.
Hence this I did.
I have been back and forth with emails checking whether they have processed my refund.
The generic emails I have received did not provide me with even simple information to say whether they have received the returned item in question!
The date is now 9 September 2015 and they haven't the courtesy of responding to my latest email ( after having said that they would respond within 72 hours which has long lapsed)
I shop globally online all the time and have never encountered this atrocious level of poor service. I thought UO were a reputable company. Obviously not!
I have wasted enough time chasing after my refund. A cashback from my credit card company is the way to go I reckon in this case.
UO- you have lost a customer today. Never will I shop with you again.
There are plenty of other good if not better sites to shop from.
You have been warned..

Review of Gilt.com
HORRIBLE, horrible horrendous horrendous (x100) shopping site.
The prices on the actual goods are way marked up; e.g. I compared on other sites. The prices for some of the goods are more expensive (apparently discounted) than the RRP.

They also scam you on shipping and falsely advertise a 'flat rate' but when you don't buy above a certain amount; the shipping 'automatically' increases.

Stick to the more reputable online sites which there are plenty of... don't waste your time and money with GILT. Doesn't get any worse than this!