Lauren D.

I have been buying from Eshakti for the last 9 months. I am always happy with the service and product. As a seamstress who has a very demanding schedule I love being able to order dresses, Pants, and rompers that are custom fit to me (a tall and very busty size 16 with a small waist and wide hips). Before Christmas I ordered a green dress to wear for Christmas day (we were hosting for the first time in our new home). It came a couple weeks before christmas (maybe less) and it didn't fit. (waistline was too high). I sent them an email with pictures showing where it did not fit and told them how it needed to be fixed. They answered the next day or two and told me they would rush me a new custom dress to arrive by Dec 23rd. It came on the 22nd and fit perfectly. They asked me to donate the first dress to the charity of my choice. I have 7 dresses, two rompers and a pair of trousers from eshakti and I get compliments on ALL of the items, every time I wear them. Also -Pockets in everything! I love that I can change the necklines, hems, and sleeves. And now the fabrics! We will be ordering our bridesmaids dresses from them next year. Super happy with my orders.

Several weeks after I ordered I finally got sent a confirmation that my shipment, of a dog tether, had been sent out with a verification number to track it. Tracking number doesn't work so when I sent them an email about the tracking number not being an existing tracking number they sent me a form letter that had nothing to do with my question saying they were going to adress in the concern and I've heard nothing since. I've had this exact same situation happened with a phone cover company, and everything is exactly the same. When I finally did get my phone cover almost 3 months later after I had ordered it it was not at all what I had ordered and it was completely useless. It was actually just an envelope that was made out of plastic with no windows or access to the phone. I expect this will be along the same lines, if I actually ever get my dog tether it will be garbage and not at all what I had ordered. Don't waste your money.

I used to buy from Adore Me but they stopped carrying my size. A while back I got desperate and got a bra one cup down with one back higher and took it in in the strap. (The customer service guy suggested this, even though I explained that was terrible advice as bras don't fit well that way, but whatever.) Last week my partner and I were watching tv and a commercial came on that said they carry every size. I said they didn't cary mine before so we checked the site and found out they had two bras in my size. My birthday is this weeks so my partner ordered one set for me as a gift. It came today. I opened the plastic to try it on and it looked REALLY SMALL (for me) in the cup. I tried it on anyhow. Nope, WAY too small in the cup. I look at the tag and it's a european size, but that shouldn't matter. For example, a 32 H north american is the same cup fit as a 32 FF european. This cup is neither. It looks closer to a DD. It literally cut my breasts in halves. I call customer service and wait 30 minutes to get A VERY RUDE rep who blames me, trying to say "it's european sizes and it says right on the picture of that bra set that they fit small." I'm looking at the site while she says this, and no it doesn't. And that's not how european sizes work. It's super unhelpful that she knows so little about bra fit. After being blamed for their false advertising and not helping me at all I decide instead of an exchange I want to return it and never order from here again. I try to go through the site but it's not working. I try to write a review and it doesn't let me. I call back and wait another 25 minutes and ask for a manager, who I'm told is gone for the day. So they're getting away with being super rude because they're unsupervised? The second rep had tons of bad attitude as well. Then I get an email (not responding to my earlier inquiries for help) but for exchanges. Instead of the 30 days listed on the card in the box with the bra and panty set and listed on their web site, they tell me I only have 20 days. There are many many stipulations that are all in bold. The oddest was that I was to either give the package to my mailman or leave it in my house mailbox, but not to put it in a mail drop box and not to go to the post office as it's in bold to NEVER WAIT IN LINE to mail your package. You have to agree to their terms and policies to follow through with the return but the terms say they can change their terms and policies at any time without notification, and they did. Within hours of me calling. WHAT A SCAM. They also say they don't have to acknowledge the return for 30 days, which means you don't get your money back for up to 30 days after they get your package.

I stopped ordering from Rose Gal when every single thing I ordered was different from the image on the site. Both in size and cut. The last straw was when we ordered a felt bowler and a straw boater for a university production and they came crammed into a box that was 5 inches by 7 inches, denting and bending the items beyond repair. When I filed a complaint they said it wasn't their fault, it was the place that ships the items and they could only offer %20 back on a $15 purchase. What a laugh. This place sells garbage.