Laura R.

I've been an Amazon Prime member for a very long time. It used to be fantastic but they're getting too big and customer satisfaction is going down. You have to pay extra for many Prime video selections and Prime shipping is no longer quick and painless. Shipments are constantly delayed and if there's a problem with a payment, they don't let you know until days later which if you're expecting something by a certain date you're stuck.
The cost of membership keeps going up and the quality of service keeps going down.
I'm not going to renew my membership this year.