Laura P.

Bought a pair of shoes off here as I'd seen the advert on the TV and it looked really good, when I went on the website it basically made you join to make a purchase but wasn't actually told what I was getting myself into when becoming a "VIP member". I got my first pair of shoes for the discounted price and when they came they were way too small and had to return them. The next day I checked my bank account for another reason but noticed JustFab had taken £35 on top of the price of the shoes. I was furious so I emailed to ask what had happened and all I got back was a bimbo response basically saying I was locked into paying £35 a month even if I don't use the website. I spent 3 days emailing trying to cancel my account as when I tried to call using the number provided it said the number wasn't registered, I found an alternative free number to call on another website *******4114) so then had to spend 30 mins on the phone with them trying to convince me to stay. In the end I basically had to threaten to make a complaint for them to finally cancel my membership! £35 down and a lot of hassle. NEVER EVER USE THIS SITE