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laura p.

Contributor Level

Total Points
82

1 Review by laura

  • JJ's House

7/18/14

Update july 19th
After the review below I was contacted by Selinda from JJShouse. She offered a refund for my last dress and also to send it back and return the money for that expense as well.
Ww will see how it goes. I added an star because I appreciate the prompt customer Service.

This is my second review about JJSHOUSE.COM and for sure the last one! I am extremely disappointed after giving them a second try.
Yes, I received a great service from Adam Chen and I got a refund for the first dress because it didn't fit as it should have according to their sizing chart.
I decided to order a different style and even thought the delivery time was perfect, the dress doesn't look like the one in the picture at all.(see link for dress on the website)

http://www.jjshouse.com/A-Line-Princess-V-Neck-Short-Mini-Chiffon-Cocktail-Dress-With-Beading-Sequins-*******-g8216

The dress I received is very poorly made, specially the back.It looks like someone took a piece of sating and cut a few holes in it and then decorated it.

Needless to say I wont be dealing with online shopping, in particular with JJsHouse.com

STAY AWAY!(original review)
I purchase a dress from this site hoping that I would be one of the few lucky ones that are satisfied with their products. Guess what? I WAS NOT! I ordered a size 10( after taking measurements( by the standards sizing that they offer) and when I tried it on it fits like 1 or 2 sizes SMALLER.My sister is a size 6 and she fits perfectly in it. How is that even possible?
Of course I contacted them, and like the previous posts here, they offered me a 15% refund to cover the seamstress cost.
On top of that, the dress initially costs $114 plus shipping iof $35 and yes: BORDER TAXES $56.So $204 later I have nothing to wear for the event that I ordered for. UPDATE
After writting this review i was contacted by Adam Chen from JJSHOUSE.He offered a full refund for the price of the dress which I accepted and a $20 coupon.
I added two starts because I appreciate his kind and professional manner.

I will trying again, this time with my actual measurements.

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JJ's House R. – JJ's House Rep

Dear laura, thank you for your sharing.

Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems.

Sorry that we have let you down this time. Your satisfaction is the most important thing to us. I called you and reached an agreement. I have sent you an email to your email address: laurar##@hotmail.com. Would you please confirm me back and share your new feedback?

Thank you for your time.

JJsHouse service team

laura Has Earned 2 Votes

Laura P.'s review of JJ's House earned 2 Very Helpful votes

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