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I placed my order on 11/20 and never received it. I feel really silly now for placing a large order. NO WONDER their prices are cheap. It's because THEY DO NOT SEND YOU YOUR MERCHANDISE! They give you a fictitious tracking number and EVEN CHARGE YOU $2 for tracking! Their support line is an answering machine and they DO NOT call you back; their online system to inquire about your order is a JOKE too. I would like to warn all of USA consumers to NEVER order from this site. SAVE YOUR MONEY!
Laura N.'s review of DressLily earned 6 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Laura N.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We have checked and your order was placed at 2014-11-21 13:03:07 PST, while shipped out at 2014-11-22 04:29:05 PST and 2014-11-25 11:34:28 PST. Tracking number: RS197919848NL, RS198106730NL tracking site: http://www.17track.net/index_en.shtml.
The standard delivery time will be around 10-25 business days after dispatch.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com