Laura M.’s Reviews of DressLily & more

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“Ordered several watches and a jacket dec 4th”

1/20/15

Ordered several watches and a jacket dec 4th. Its now jan 20th, ive received the watches but no jacket. Will NOT be ordering from this site again. Several attempts to contact have been met w an auto reply email but still no jacket.

Tip for consumers:
DO NOT ORDER FROM THIS SITE

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CustomerService R. – DressLily Rep Over a year old

Dear laura m.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.

We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.

Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com