Laura M.

False advertising and very poor quality jewelry. This website is designed for the consumer to type in a desired name and then produces an image to show you the finished product. Yes, I understand the website states it may not be "exactly" like the picture. But not only does the finished product in no way resemble the website image, the product is poor quality and looks like plastic. Some of the letters were not even legible and you wouldn't have known what mine read if you didnt already know my name. I contacted Namefully customer service dept and provided pictures of the product I received in hopes they had just made an error when making mine and would provide me with an exchanged item of better quality. I was told my necklace had no errors and what I received was, in fact, the quality they provide. I was also told it did not meet the qualifications for a full refund. I have returned the item and filed a formal complaint with the Better Business Bureau in hopes of forcing this company to acknowledge the images on their website are fake and to encourage them portray a more acurate image of their merchandise. At least consumers can then make an educated decision to purchase their product or not.