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I should've read the reviews prior to ordering. The payment was accepted July 16th and it's now August 26 with no item delivered. Around 3 weeks ago, I received an email that it was in China. I would love to request a refund but the website says the order number is wrong, the phone doesn't work and live chat is off.
Laura L.'s review of DressLily earned 6 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Laura,
Thank you for take your time to write this comment, first, I want to offer my sincerest apologies to you for the issue.
We are willing to help you for this issue, would you mind t provide us the order number so that we could check for you? Or you could provide us the email address.
We hope that you choose to give us a chance this time. This is certainly not the way we do business, so we will endeavor to provide you with the highest levels of service.
Best Regards
Dresslily Customer Service