In canceling my account during the trial period, I unknowingly deleted my account rather than canceling the automatic monthly charge. When I noticed the first monthly change of $39.80, I tried to sign into my account to verify the cancellation, but the account no longer existed. I figured there would be no other charge. One month later I was charged again. When I called to cancel, 2 days after the second charge, I was not offered a refund of the second month, but told my account was now cancelled and I could use the website for the rest of the paid month. I tried to login and again got the message the account did not exist. I called and got a second representative who told me they are unable to reopen a deleted account. SO I AM UNABLE TO USE A FULL MONTH OF SERVICES I HAVE PAID FOR. This is the most ridiculous thing I have ever heard of. Finally she said she would try for a refund, which is rarely done. I was given a prorated refund of 29.85 on July 5th, for a monthly charge of 39.80 on July 3rd. The full month should have been given. This is not an 'in good faith' service.
Hi Laura I.,
I’m very sorry that you have had this experience with our service. Deleting an account means you will not be able to access any of your resumes, cover letters, or emails, and this action cannot be undone. However, cancellation stops the auto-renewal.
The prorated refund that we processed was given as a courtesy credit.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me again if you have any further issues.
Best regards,
Anna
LiveCareer