Modcloth's customer mare is amazing. When I revived my order, I didn't get the right clothes. So I got on the live chat and was amazed by helpful it was. They said that yes, was order was incorrect, but the dresses I ordered were now sold out. They gave me a refund for the dresses and the shipping, plus they let me keep the order they sent me! My only problem was that I had to pay duties and taxes on a package that I didn't order.