- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Very disappointed in Booking.com, will not use again and recommend you don't either. My daughter booked a weekend in Stockholm. Then Air France went on strike and it was impossible for her to get there. Apparently this doesn't matter, the situation becomes a great way for Booking.com to take your money! The hotel said they weren't able to refund since the reservation was through Booking.com and Booking. Com refused to refund the money. A 20 year old learned early not to use this service. Shame on you Booking.com, hope you enjoyed the money, you wont be getting any more from this family!
Laura D.'s review of Booking.com earned 3 Very Helpful votes
Laura hasn’t received any thanks yous.
Laura doesn’t have any fans yet.
Laura isn’t following anybody yet.
Empty.
Not user freindly, miss leading saying you can get a copy of your invoice from the Hotel, no you...
Needed some help from customer service and flexibility. Got neither. Use someone else if you need...
Hi Laura.
Booking.com does not charge any reservation, administration or other fees. Any cancellation or modification fees are determined and charged by the property. I can negotiate with the hotel again to see if anything can be done about the penalty. Would you please share your booking number?
Best regards, Ann
Booking.com Customer Service Team.