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This is the WORST company! We are forced to use it as some of our clients pay us via Bill.com. You can NEVER reach ANYONE for assistance. They have a lot of buttons that say "Customer Support" and "Contact Us" but they are all useless. All it does it send you into a loop that eventually, after much time and hassle, dumps you back to the beginning. The website also says that they pay you by emailing you virtual credit cards...they DO NOT. Instead, I get a phone call from someone in a different time zone who wants to give me a credit card number verbally (HUGE change for a screw up by one of us). Good luck if you don't answer. They do NOT leave a voicemail so you just have to wait and hope they will call you again. I have learned that when I see the phone number, I need to drop everything to take it so I can get paid. Currently they called twice last week and I was not available either time. Now they have almost $10,000 of my money that they have already collected from their client (MY customer) and no longer call to try to pay it. I have no way to get a hold of them...been trying everything for days! WORST COMPANY EVER!
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I only use it to receive payment from our clients who pay their bills through bill.com
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Don't waste your time! Deceiving, no live person! They have one single person live to redirect...
This is a third party payment company that skims off the top and requests personal private...
We're sorry to hear about this experience with BILL, Laura. We’d love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left-hand corner) and then type in your question in the bot that will appear in the lower right-hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!