Laura A.

The directions when landing in Ft. Lauderdale to have the Eadirent shuttle pick you are very unclear.
We went to the designated waiting place and called the phone number provided. I calked for 40 min. With no one even answeribg their phone! I finally got theough and they said they'd have the shuttle there in 15 min. We waiting 35 more min. In the hot sun as other ahuttles fir other car rental places came and went multiple times.
In the shuttle I had no seatbelt! It was broken and covered with duct tape!
We reserved a 'premium' vehicle. The guy at the counter told us it wasn't there and that if we upgraded to premium he could give us a vehicle now.

I told him that we had ALREADY reserved a premium vehicle and showed it to him from the app on my phone!

When we reserved it, I also paid the extra $50 for extra coverage (even though our insurance co. Told us that the full coverage insurance we have would be fine). That didn't stop him from hard selling THEIR insurance package. Be prepared with all your proof of insurance or they will insist you buy into their plan. Thankfully, we have great insurance and a quick phone call and they forwarded our paperwork right to my husbands husband's phone.

They will then try to convince you to buy a $75.00 toll pass. YOU DO NOT NEED IT.
In fact, all we did was program the google maos on our phobe app to "avoid tolls." No problem and it really didn't take us out if our way at all. In fact, at one point I was curious if there was a time difference to one location we were trying to get to and tried it both ways on my phone. No difference at all.

Also, if you have an early return flight, as we did, be prepared to schedule an Uber or Taxi in advance to take you back to the airport.
We are still waiting for the $500 deposit to be returned to our credit card. It's only been 7 days though so Ill give it another week before I start calling people.
I'll let you know if we have trouble getting it back.