Laura A.

I called Quicken in November to refinance my home. I was very excited that they assured me that despite the income for my home being foreign (my husband works in Saudi Arabia) they would be able to close it. After paying hundreds of dollars in fees and for an appraisal, sending every piece of paper they asked for including tax returns and letters from his employer, they decided in March that they couldn't close it and refused to refund my money despite regulation Z which states, " a consumer cannot be charged fees associated the refinance of a primary resdence if the loan does not close". Do NOT send them a dime. This is a scam.

I ordered a 15ft net and padding on sale last November. They sent a box clearly marked 14ft. I had bought the items on sale, since the sale was ending and I received the box when they were closed, I reordered the correct size assuming they would simply do an even exchange. WRONG. When I called, they told me they had shipped the correct size in a mislabeled box and that it was MY fault for not opening it! To top it off, the next net they sent me was the wrong one... again, MY fault somehow! After numerous emails (they insisted on pictures proving the labeling and wrong product) and phone calls and a report to the BBB, they arranged for pickup. I have yet to receive a refund of any sort. It is now almost April! I am looking into filing in small claims. According to the internet, I can sue them from here, but my local court (small town in Georgia) says I have to go to California!

My issue with airbnb started with being unable to use their service to begin with. I do not send images of my license or my passport to anyone but government officials. The "confirm a few details only you would know" choice let me to a never-ending loop. I replied to their email telling me that my reservation request had not been sent because I was not "verified" and that I could send a video. A video? Of What? To where? They refused to answer any more questions and simply kept sending the same email about my request not being sent. I contacted the host directly, but she did not understand what they wanted either and could not help me. They have my credit card number, my name, my address and my social security card number. How much "verification" can you possibly need? I feel sorry for hosts and am amazed that anyone goes through all this for a deal. It has been five hours of B. S. I am going to bed.