Laura A.’s Reviews of NoMoreRack & more

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“This company's return policy is unreasonable”

1/16/14

This company's return policy is unreasonable. I would not buy from them again.

I ordered 9 LED dog collars, but they were too large for my standard Dachshunds. So I requested a permission to return. They gave me a return label on December 5,2013 and I mailed them back on December 6,2013. Six weeks later I receive the items back from the company undeliverable. I called and talked to a customer representative, who said that she will not give me a refund because the return period is 15 days. No exceptions. I would have sent them back again, if they would have given me another return label. At this point I will forget about returning them and donate them to the NV SPCA.

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Vincent D. – NoMoreRack Rep Over a year old

Hi Laura A.,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.