Larry H.

-I purchased an item for my wife called a Cricut Easy Press 2 on Oct. 9,2018 and it was sold and shipped by Walmart. It was to arrive by Oct. 15th but it never was shipped and order online was still showing "Preparing Order". Talked to Customer Service and all they could do was cancel that order re-order another one which was ordered on Oct. 16th with due date of Oct. 19 (tomorrow). Checked their website on the 18th and it still shows "Preparing Order" plus when they re-ordered their price had risen about $30.00 since I originally ordered and they never bothered to tell me until I discovered the new, higher price last night when I was checking the order status. I called their CS Rep again only to get told that since the price adjustment to correct the new price to the old was over $25 they had no way of correcting it but they could cancel my order (What glorious customer service). I told them that I could order from Amazon for $3 less but the product would cause me a delay on delivery till next week so I chose to speak with a Supervisor and she couldn't help either (same adjustment limit on her too) so I asked for her Manager and finally she made the price adjustment to match it back to my original order that I never received. Hopefully my second order will arrive tomorrow but if I relied on their ordering system I would never see my order tomorrow either since currently it still shows "Preparing Order". I'll update if and when I receive my order but in the future I will find it more reliable to deal with Amazon for better price on most products, more reliable ordering and better tracking information...

I purchased a Supplement from iHerb on July 31th and paid via Paypal. I received an Order Confirmation from iHerb along with a Transaction No. From Paypal stating payment to iHerb would not take place until shipping. Their projected date for receipt was scheduled for August 3rd and since I didn't receive it I contacted them this morning and they now state that my order was never completed. The iHerb Rep. Was blaming Paypal for the glitch. They suggested I contact Paypal for resolving this issue and when I contacted Paypal their rep. Stated that their database shows that the order was cancelled on iHerb's end and not theirs. I wasted a week waiting on my order which never showed up plus another hour with online chat trying to resolve - will never deal with this company for my supplements again...

I've tried to work with Groupon's so called Customer Service but I believe that it is outsourced and they have a poor grasp of the English language. They seem to send out standard formatted emails that never address the real problem that I'm having with one of their products. They are still selling groupons for a seasonal business here in Chattanooga, Tn with a 180 day expiration date but the business is closed for 150 of those days during the winter and the worst is that they're still selling them while the business is closed for the winter and into mid-spring. With any seasonal business their days of operation should be stated before someone would purchase the groupons!