Larry B.

If I wanted to pay $5 or below, I would go to dollar general or 5 below. I am not happy at all with this new selelction and just skip to middleman and go to Dollar General. They really need to stop this stupid stuff. There is a reason I shopped at dollar tree

In there own words
Thank you for contacting us back.

In this case, if you are unable to submit the claim online and unable to contact our package investigation department, please contact the sender of the package for further assistance.

Hope this information helps you, do not hesitate to contact us again if you need further assistance.
This comes after them giving me a bogus link for filing a claim, and exactly what I talking about. They said to call for a rep. To help me file the claim. Only it impossible to do as it does not have that option, and says to go online. PLEASE stay clear of ups, thye loose your package and refuse to help.

I ordered an expensive package and was unable to change my address. I have had not but smoke and mirrors with everyone passing the buck. I refuse to use them again for this reason. Smokey Mountian knives will be getting my business...They wont back thier delivery and tell me to contact ups, ups says contact budk,a vicious circle. Im out alot of money with no help from them