LARISA B.

They are not serious at all. I have ordered a 3 in 1 active hoodie and a pair of face masks and I was charged £4.95 for delivery. I have just got the parcel with the face masks only and an email from them with a refund for the hoodie without any other explanation, both of them on the same day, the order and the refund email. So I have just paid £4.95 delivery for 2 face masks worthing £5. You can imagine that I wouldn't order the face masks if I wasn't interested in the hoodie. This is how they respect their customers? I need to know why didn't they notify me that there won't be any hoodie on my order. Even on the delivery note there is no specification about any refunded or missing item. Why are they doing this? Why didn't they email me about the missing hoodie before the shipping confirmation? Why would they confirm that they shipped the whole order to me if there was the main item missing and I got their catalogue instead where the hoodie is available for order? Very weird! They sent me the email with the refund on the day I got the delivery that was placed 4 days ago. Seraphine should have let me know about the missing item earlier, don't you think? I feel like this is some kind of stupid joke and I will never order from them again. This is why Seraphine deserves a rating and a review of the same quality my order is. I wish there was a Zero star option for you.