They don't make it clear that you're signing up for an auto membership (VIP B. S.) when you purchase their introductory outfit, and they make it VERY difficult to cancel. You can't cancel by email, they make you call, you're put on hold (15 minutes for me) and then they read a B. S. script to you, trying to change your mind.
They should take some notes from Zappos on their policies and customer service.