lama M.

DHgate is a SCAM

I ordered a wedding dress, sent my payment by western union, and received confirmation that the money had reached the destination account
Then I received the same confirmation from the system, but that they needed more information to verify my payment

I gave them what they needed and still my status remained "awaiting payment", after which I received an message from DHgate that my order will be cancelled "if i don't complete my payment"

Again I contacted them. They denied ever having received a payment!
Although I had read their previous email, which clearly stated they had, and i'm pretty sure i'm not going senile

Furthermore, every message which claims their responsibility had been automatically deleted from the system after I read it. But all other messages were still there
I could have sued
I should have been aware enough to make copies

And more aware not to have ordered ANYTHING online without reading reviews

The seller was understanding enough to postpone the deadline until he had received the payment, but how am I to know that they aren't in on it together?
Or that the payment would be ultimately confirmed?

So now NO money, NO refund, and No dress

No apology either, or even response

STAY AWAY FROM DHGATE