I am french and I am always satisfied of my products. Charms are very attractive, cheaper than Pandora ones but as beautiful as them. Very good quality of products. We have to wait about 8 days to receive our order. For me, deadlines are always respected and you are able to follow the shipping of your order on the website. I recommend this website. I love Soufeel! Tiffany Labalette, Saint-Omet FRANCE (62)