The engine and website are great, however, the automatic subscription after the initial payment is dishonest practice. Who takes longer than a week or so to build their resume? If you haven't found a job by then, either way the site no longer has any use.
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto- renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
Kyle Has Earned 1 Vote
Kyle T.'s review of LiveCareer earned a Very Helpful vote
Hi Kyle T,
We’re happy that you found our website great.
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto- renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer