This is probably the worst customer service I have seen on a gold site. I purchase at noon, got a confirmation email with my order number, checked it says they got my money and that they will deliver in 10-30 mins, 10 hours later still no luck. Their live chat has been down all day and I sent 2 emails with no response. Now I am in live chat with 1 person ahead of me... its like that commercial "6 callers ahead of us Jimmy" its not hard to hire more then one person for live chat. I would definitely stay away, I only used this site because my main site stopped with Paypal for a week, figured hey ill give these guys a shot... nope, im going back to my old site in a week I can wait. At least I know ill get my gold then.