Kyle L.

This company may be the least expensive option but their cancellation policy and customer service is the worst of any rental company I have gone through. My flight to Nürnberger was cancelled the day prior to my pickup date and I called only to be met with a rude customer service representative who stated they could not give me a refund but I would be able to submit a request via email and rushed me off the phone while canceling the reservation. I paid in full and submitted my request for a refund with the email showing my cancelled flight. A week later I received an email stating how they could not issue a refund because them and the rental company incur a loss of operating expenses (though I cancelled 24 hours in advance). When I was able to get a new flight I tried to contact support again to see if I could reinstate my reservation within 30 minutes of the cancellation and was told they could not. I ended up reserving a car through Expedia, which was comparable in price and my experience was the easiest to work with. They also have free cancellation through your reservation time and do not require payment until you pickup the vehicle. I was able to cancel one car two hours before pickup due to missing my connecting flight in Paris. I was then able to schedule a new vehicle and pickup time along with child seat within minutes and it took a maximum of 10 minutes to pickup the vehicle once we arrived. The price was also comparable, only £30 more for the five-day reservation. NEVER go with Economy Booking, you get what you pay for I guess.