Kyle K.

AVOID THIS WEBSITE at all costs! I was scammed and ripped off by this website and I caution all travelers who have pets to not use their website to book your reservation.
I went on to their website to book a hotel in Nashville, TN, and clearly saw on their page for the Hyatt place that theire was "NO ADDITIONAL PET FEES!" This is how is was written on the website. Booking was fast and efficient, however after booking, I called the hotel and they told me theire was a $150 pet fee? So I went back to their Official Pet Hotel website for the hotel, to review details again, and it CLEARLY said "NO ADDITIONAL PET FEES!" Even with the exclamation point.
I called the customer service, was transferred to a third party vendor who handles the reservations. They put me on hold for almost 30 minutes, then came back and told me some crap about the fine print saying they were not responsible for fees charged by hotel. Point is that I would never have book the room has I not seen their message saying theire were NO FEES. Well, after being transferred around, and told many different excuses, I was so angry and decided to go back to the site and take a screen shot of their page and send to the BBB. Well, during the time they had me on the phone, they changed the ENTIRE PAGE for that hotel. The no fees statement was removed, and they also updated the cancellation policy.

This was clearly a mistake of information on their part, and the sneakily changed the information after they realized they were wrong. I am reporting this incident to every website possible, as well as the Better Business Bureau, as they are scammers with false info on their site. I could not cancel my reservation and had to pay the $150, which I was FURIOUS about. They trick you into booking, but then theire is NO WAY OUT once you do so. BEWARE and call hotel to book instead. Use their site to find pet friendly hotels, but recommend you DO NOT book through them, or you may experience what I did. They are a small place that obviously has the developers theire with them changing pages on demand. I was ripped off big time!