Kyle J.

I previously used CLC to order contacts and decided to give Vision Pros a try. It will be over two weeks (11 business days) until my order is fulfilled. My delivery location is in downtown Toronto and I usually received my order in 1-3 days from CLC. After I hadn't received a shipping notification within 3 business days after placing my order I contacted their support asking them to ship the item or cancel the order. They informed me that they don't stock the item I ordered (the stock of the item is hidden under product description drop down and not apparent anywhere else on the product page or the checkout process) and it would take 3-5 business days to receive the item from the supplier and an additional 1-3 days of shipping. They threatened to charge me a 10% restocking fee despite the fact their website says items that have not shipped are only subject to a 3% fee to recoup credit card fees so I did not cancel. I paid for priority delivery and the shipping label was created on a Monday. Delivery has been delayed for a full week and the reason for the delay listed on Canada Post website is "Item was received by Canada Post at a different location than expected.". This company has failed in every aspect, from website design (lack of clearly presented information about order fulfilment), customer service, and shipping. I cannot consciously recommend ordering from this company over its competitors.