Kyle H.

I made three contacts to Brooks Brothers and am very disappointed in what I thought was a reputable company. On the first phone call I could hardly understand the man who was rude and mumbling. The second call was a nice woman, but still left me unsure about the return. So I emailed the third time. The response only stated the policy that can be found on the website. I ordered through Shoprunner which has free shipping and returns. But when I asked to return the item, they said I would be charged a $7 fee. Unacceptable customer service. Will not work with Brooks Brothers again.

I shop a lot of online clothing stores and J. Crew is by far the most difficult to work with.
My previous order contained the wrong items in the package.

This order I had difficulty getting the right sizing. I called J. Crew and they advised me of the sizing but once I got them they were still the wrong size. The representative I first spoke with was a rude gentleman that was apparently in a hurry. He rushed me into completing a second order and charged me shipping to replace the items that were the wrong size. I had to call again this morning because there was a third item that we did not get included (because he was rushing me), and he forgot to send a return label to me. I am confused about the $7.50 return fee, because no other clothing company charges this fee. I will be sure to stay away from J. Crew moving forward and inform others to do the same.