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I ordered 2 cell phones and they were listed as stolen. I plan to start an international fraud case? I asked the seller to rectify this and they kept telling me to wait. I am not paying to ship back stolen goods. Dhgate should take ownership for things like this. I sent a message to customer service would you believe no one was intrested in responding. This is crazy.
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Hi Kyla F! This is Honey from DHgate Customer Service. We understand that you are not happy with your order for this so we will be here to help you. We have checked your order and we see that you reached an agreement with the seller at the same time your agreement as follows:
Envous901 submitted the agreement, the agreement reads as follows:
Application Reason: Protocol Refund & Return
1) full refund: US $ 305.45
2) Buyers need to return:
Return freight borne by the seller. So the seller is the one who will pay for your shipping fee but first you will pay for it and we will be processing your refund for this order to be sure that you can get your money back and the refund shipping. So please return the item because you are only given seven days to do that.
Here's the sellers address:
Contact Name: jian guojun;
Country: China;
State: guangdong;
City: shenzhen;
Address: Longhua District minzhi jiedao ban nanjing xincun A16dong 509 shi, shenzhen, Guangdong, 5180;
Postal Code: 518000;
Tel: 15919836596;
MobilePhone: 15919836596;