I too was scammed by this company. They took my order online in early December 2010. What an embarassment to learn that the person I sent the CHRISTMAS GIFT to never received it. I thought it quite odd that by end of January, she did not thank me. I asked, and lo and behold, she never received a thing. Sent multiple emails. No response. Left Messages. No call backs. Now I call and the phone has been disconnected. I finally googled "Complaints against primewines.com and see this is one big scammer. I plan on notifying the Illinois Attorney General, Better Business Bureau, and also see about small claims court filing.