I purchased a wowcher (2NT / FAMILY OF FOUR / MON-SUN: An Eastbourne getaway with breakfast) and unfortunately couldn't use it due to coronavirus, the hotel kindly refunded the full amount. However, Wowcher issued it as a credit rather than refunding to original payment method which unfortunately expired as I didn't find any other deal to be able to use the amount.
I contacted the customer care requesting refund and this is what I got:
Kumar - 3:54 PM Hi
Hi, about Expired - refund for Seafront Eastbourne Stay which expired on 1 Jan 2021, I am disappointed and disheartened that I lost the money as it wasn't a Campaign Credit but actual hard earned money. And would like it back please
Anybody there?
Harris - 3:55 PM I'm sorry for the delay. I'll be right with you.
Kumar - 3:56 PM sure
Harris - 3:57 PM Sorry for the inconvenience But expired credit cannot be re instated
Kumar - 3:58 PM well, this is really disappointing as I said this was actual money and not just campaign
Please could you tell me the process for escalation and raising it as complaint?
Harris - 3:58 PM I do agree with you But as per our policies
Kumar - 3:58 PM I don't care about policies as its looting the customer
Harris - 3:58 PM The expired credit cannot be re instated
Kumar - 3:58 PM and would like to take it to court if needed to be
Please log it as complaint
Harris - 3:59 PM You can email us at cs-dealhelp.co.uk
So that our concern team will assist you further '
Thank you for chatting. Good-bye.
***** Moral of story - no matter what DO NOT accept the refund of hard earned monies as credit as you will never get the value back... choice is yours...