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The ordered perfume has been sent in an unsecured parcel and arrived smashed. The customer service email kept returning with "part of the message not received" every time I've attempted to attach photos. The CS advisors acted like they can't read and when I've lost my temper - denied further support (as if there was any from the beginning!) AVOID THIS COMPANY
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Hello,
Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with your product and our customer support team.
I personally checked the interaction you had with the agent and I observed that there were some challenges, including the use of inappropriate language. While we understand that situations can be frustrating, we believe in maintaining respectful communication at all times.
Despite the difficulties encountered, we recognize that the issue at hand resulted from damage during transit. Consequently, I have processed a refund to your Klarna account.
Have a great day.