Krystle l.

I called and placed order on Dec 20,2012 for a pair of fire poi. I spoke with Anthony, a CS agent and he placed the order and told me the price would be 89.99. He told me that my Credit Card would not be charged till the item shipped from their warehouse once they received it from the Manufacture. I asked when I should expect to see them and he told me with in the first two weeks of January. I said ok sounds good. I wrote them by email a few times to check on the order. I received the same answers every time that it was on the way from the manufacture and there was no new information. January 10th, 2013 came along and I received an alert that my card had been charged. In fact it caused my account to overdraft because I was never told anything new about the order coming in. I then wrote the support email and asked them why my Credit Card was charged and when I would be receiving the poi. Alexis wrote back stating that my Credit Card was charged because they would be receiving the item next week and so that when the order arrived from the manufacture they could send it out right away to get it to me sooner. I waited till Jan 16th to write them again, to ask if they received the shipment from the manufacture like they stated in their previous email. I received a reply on Jan 17th saying that I will receive a tracking number once the item ships. (They completely avoiding my question on when I would receive it.)

I sent an email Jan 22nd, stating I wanted to know exactly (with in a 2-3day lendency) of when I would be receiving them or otherwise I want a full refund. January 23,24 no reply

January 25th- I sent a emails asking twice to reply. Finely I received a reply stating they were still waiting from their Manufacture to receive the product. (then why was my card charged?)

I then sent several emails and called several times asking them to cancel the order.

I finely received an email from Alexis stating that the order was canceled and I would receive a refund in 2-3days.

I then wrote back asking for a Confirmation number and the amount of the refund that I should be expecting. I received no reply after that.

This company never gave me a concrete date of when I would receive my product ordered and they lied when they said they wouldnt charged my card until they shipped the product to me.

I did do some research on the company after all this happened to me, to find out that I am not the only one they have done this to. They happened to have an D+ and F rating from the BBB. They also have a ton of bad reviews, one after another, from previous customers just like me that have experienced the same issues with this company.

They work with two business names Beats Drop Closets and Rave Ready. Both online retailers.

This company has poor communication with their customers and they dont live up to the laws of the FTC. I will find out in a few days if Ive been hoaxed further, once these 2-3 days past and I find out they didnt give me a full return. I just feel that a company that has failed so many before me should not be able to survive as long as it has on these values. This entire experience has been one of the worst that I've ever had, dealing with an online retailer.
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