Kristin S.’s Reviews of Sammy Dress & more

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Sammy Dress

Prom Dresses

“Do not buy!”

10/3/15

Sammydress is awful! I purchased 2 items in the middle of July. I paid to have a tracking added onto the package as well. Sammydress decided to send each item separately and only put the tracking on 1 of the items. I got the first one that was trackable 2 weeks later. 1 month later, I sent them an email asking about my other package that hadn't arrived. They told me to be patient and that it can take 48 business days to arrive. I just received the second item today (2 months later) and it was the wrong thing! I didn't order that ugly dress and am so upset! I'm not even going to go through the hassle of returning the darn thing. I'm sure it would take another 3 months to get my money back. Thanks for horrible service sammydress!

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sammydress h. – Sammy Dress Rep Over a year old

Dear Kristin S.
Thank you so much for your important feedback.
We wish to let the customer know that we are extremely sorry for their disappointment.
Would you mind sending us your Valid Order Number or Ticket Number?
We disappointed our customer here and would welcome the opportunity to make this right.
Please kindly check our return and warranty policy http://www.sammydress.com/m-article-id-16.htm
Wrong items or package sent
-If we sent you the wrong item: We will either refund you in full or dispatch an item with an alternative product (if applicable).
-If you ordered the wrong item: We will either offer a partial refund if you keep the item or ask you to return the product back to us for a full refund or exchange.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/