Kristina D.

Angie's list requires one to sign a contract that they can deduct their fee forever unless you remember to cancel. And, they give very specific information about canceling, including by what time of day you can cancel, and the date. The part that I was particularly appalled about was that you agree that even if you cancel the credit card that you gave them to take money from, they have the right to use a service that will find out your new or other credit cards and that you agree that they can continue deducting money from your account.

Ever since I lost >$2000 from one of these "noncancelable" memberships, I will never sign up to anything that self-renews.

The contract they have you sign is very long and complex and includese fees of at least $10,000 if you don't follow their instructions exactly about telling someone about their information.

It may be legal, but I want nothing to do with it.

Have used this website for years. Only rarely is there ever a problem of any kind, and they fix it if there is.

I thought that this was a great site. I ordered a lot of clothing and had to return a great deal of it because it was either unexpectedly poor quality (paper-thin cashmere), or too big or too small. Even though I had never once opted for the store credit option, and had always opted for a refund, they are holding on to $1200 of my money! I have sent them an email about this a month ago and only after I sent a repeat email did they send a note saying they would be replying within a couple of days. More than a week later, still no reply and still no refund.

In many ways, I get the feeling that the customer service dept is trying, but when they actually steal $1200 of your money, it is so over-the-top. I was hoping that they would come through so that I don't have to start figuring out how to get my money back by what? Reporting them to the attorney general? Taking them to small claims court? It will take a lot of effort to even figure out what to do and I totally resent it.

By the way, their online record of one's account is completely bollixed up. It says that things have shipped when they have been cancelled, and many other problems. It is completely unreliable in terms of reflecting what is actually going on in your account.

It is really confusing. I was so appreciative when they allowed me to return things that had been termed "nonreturnable", but it turns out to not be much of a favor if they get their merchandise back but they keep your money.