Kristi J.

This was probably the worst dealing with a company ever! I paid almost 18 dollars for 4 day shipping I never received any shipping info, and at day 7, I contacted the company. What I got in return was shocking. They said they would get back to me on the 25 of the month as they were in China and on holiday for the spring festival. I said no way is this acceptable please figure out where the package is and refund me that money on spent on shipping. They replied with we're all on spring holiday even the delivery people all over China with a smiley face and then said pls be patient. Pls and smiley faces are how a customer service representative responds to a business concern!? Here is one of the responses I got after saying I didn't care there was a holiday going on and got mad about their lack of respect about my order and money spent.

Sorry for making you so angry. We should have served you better.

No offence, but if you google it, you will know that our Spring Festival (public holidays, from 2015/02/18--2015/02/24) are national wide. During this period, our delivery companies and Chinese customs do be unavailable. This is because they were also having the holidays.

And for we're located in China, if you want it at door by this Friday, it will really be impossible. Under this condition, we then only have to cancel and fully refund your order. The refunds should be done later today or earlier tomorrow.

After we submit the refunds to the bank, generally, the money will return into your account in about 14 business days. But for international order refunds like this, it sometimes may take up over one month to proceed. This is quite normal, pls be patient.

Hope we can help make it clearer for you now. Thank you so much.

Yours,

CaseCoco Customer Service

This company is a joke. I order a lot of things on line as do a lot of people in this day and age. I spent more money than I should have on a phone case that was never received by me. I contacted cs right away and was first given some bull about not being able to track it and for me to wait a few more weeks before I contact them again. Absolute nonsense! I contacted them back immediately saying that was unacceptable and then they said all the rigmarole about letting a different dept know etc. etc. And then today I still have nothing from them so again, I contact them and get this whole, it takes 3 business days to make a case and so on you'll get conformation etc. I have now put in a call to the BBB and they asked me to forward all the communication and come here to look at and leave a review. Not good business at all and am now looking for a different case and will be contacting them again for a FULL REFUND. Of course I will wait here to see what the representative will respond with, probably something like" Hi Kristi, we apologize and you can respond to such and such email... blah, blah, blah. After I cancelled my order and said I wanted a refund, I get an email from them saying that they had already sent out a replacement item but I would still get a refund. After 3 weeks I still had no item and no refund so I contacted them again and this time they said that no item had been shipped at all and that I'd get a refund immediately. I did get my refund in full about 3 days later. This company is shady and they do terrible business! I wanted to give it no stars but had to give it something.