I have ordered a few things from nomorerack and yes shipping takes a little longer than other sites but I had not been having problems with deliveries or product quality.
Until this week! I made the mistake of ordering two things the week of Thanksgiving and I don't know if they're just overwhelmed with orders, but BOTH orders got delivered to the wrong location! I live in Texas. One ended up in LA and one ended up in NY! When I contacted customer service to get my orders or at least a refund, their answer was, "We'll have to check with ups so call us back in a week!" They've already taken my money so they have no desire to fix the problem. Based on the rest of these reviews, I am by far not the first person this has happened to. I wish I saw these reviews before I wasted my time and money. It really does sound like a scam.
The savings seem appealing but save yourself the headache and just pay a little extra to actually get what you ordered.
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.