My family loves Zulily. Yes, it can take awhile for orders to arrive, but they're pretty candid about that - they don't warehouse the items they sell, so they have to get them from the vendor before they ship them to you. We've gotten a couple of not-so-quality items (a couple of clothing pieces that we *never* would have purchased had we seen them in-person first), but we've also gotten some great deals on some high-quality merchandise. Were huge fans of The Honest Company and Moleskine, both of which recently had GREAT sales through Zulily. And we've had nothing but great experiences with Customer Service the couple of times we've had issues.