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They keep charging you a memberhsip fee withouth properly notifying. And, onece your found out they are taking money from you and you want to cancel this "membership", all the "store credits" they taken from your credit card, are forfeited. How does this company even still exist?
Tip for consumers:
Do not use this site
I do not believe that I can have a more unhappy shopping experience at any other online store. Basically, I sincerely hope that Ideel will go out of business soon.
First experience:
4 months ago, I ordered a celine bag on Ideel and after 2 weeks, my order was cancelled without any appropriate reason. During that 2 weeks, I was assured by at least 3 representatives that my order will be shipped very soon. However, it got cancelled because "we don't keep inventory. "Ok. I could not care less about how you manage your inventory, but please do not let your representatives to trap your customers by saying that" your item is definitely in stock and will be shipped".
One week ago, I again ordered that bag when it shows that " this item is in stock and will be shipped in 2 days". During waiting, I knew Ideel will play their game again and I was prepared. I still chatted with 3 representatives and again they assured me that "your order is already sent to warehouse and will be shipped in 24 hours. You can expect to receive a tracking any time now." Ok. Then after a week ( not 24 hours, a whole week), they say that they cannot authorize my paypal payment (through no fault of mine) and I need to change my payment method. I tried, but the website does not allow. I talked to another rep, he send me a slash link, and tell me that the order will be cancelled.
I just want to say that this will be the last time I order from Ideel. I will make sure to spread the words. As everyone else here is saying: Ideel is definitely a spam.
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Hi Kristen,
We are sorry to hear you had an unpleasant experience.
Please note the VIP membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are never obligated to order each month, instead, they visit the site between the first and fifth and choose to either shop or skip that month.
If you do not shop or skip between the first and the fifth, you’ll see a $39.95 charge on the card provided. This turns into store credit that you can shop with anytime. We send reminder emails, but you’re welcome to make use of our no-questions-asked 30 day refund policy: http://askadoreme.com. In order to be eligible for a refund of store credit beyond 30 days, please send an email to our claims department at claims@adoreme.com explaining the case and why you were not able to request a refund within our 30 day limit.
Best,
Adore Me.
help@adoreme.com