Krista T.

When my boots arrived with light cosmetic damage (a small silver mark on the leather and a loose stitch on the sling), I was afraid of how an attempt at an exchange would go, due to the poor reviews on this site and a few others. Fortunately, my experience could not have gone better!

I had ordered the boots express in preparation for a vacation that's around the bend, and had no idea if an exchange would be possible within my limited time frame. When I reached out to customer service (via email) to explain the problem, they wrote back within 24 hours, immediately apologized and promised to send me a new pair within a few days.

Sure enough, a new pair in perfect condition arrived as promised - an impressive feat considering it was Labor Day weekend and the mail delivery can be iffy at best.

I could not ask for better customer care; my boots are beautiful and true to size (Veronica Combat, size 8, for the curious -- though just to note, I tend to fit well in narrow shoes, which these are); and they wear comfortably so far. I'm happy I took a chance on Frye!