Kris K.’s Reviews of SeatGeek & more

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Concert Tickets

1/4/15

If I could give 0 stars, I would. Bought playoff tickets through this site that turned out to be duplicated. We were denied admission to the game and are out $500. We're disputing the charge now... but shouldn't have to.

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SeatGeek T. – SeatGeek Rep Over a year old

Hi Kris,

Hi,

Thanks for getting in touch, and our apologies for the inconvenience.

You should reach out to the vendor who you purchased the tickets from to facilitate your refund. SeatGeek is a ticket aggregator, so we display tickets but do not own them and are not responsible for delivery. Since we did not own any tickets ourselves, we did not provide you with invalid tickets. That being said, you should definitely reach out to the vendor who sold you invalid tickets to provide your refund.

If you're unsure of the vendor you purchased from there are two ways that work well:
(1) look at your credit card statement to see which company charged you for the tickets, or
(2) look at the confirmation email you received when you made the purchase.

Hope that helps!