Krish D.

Freelancer.com simply refusing to refund project fees for an abandoned project. I was charged USD 311.08 as project fees for a project. Then client released 850 GBP as milestones. But after that client abandoned the project after filing a dispute. Now I am asking freelancer.com support staffs to refund me USD 241.73 as the project fees should now be calculated on milestones released, not on project amount as the project is now abandoned. But they all reply with me same old logic that they don't refund any project fees. And I did worked for this client earlier and got very good reviews from him. So its not a introduction fees any more, its project commission. We already knew each other very well. But freelancer.com support staffs don't understand this and keeps replying me same old statements. I am quite frustrated with this.

So if you accept a project and paid project fees. But after that client does not want to proceed for whatever reason, freelancer won't refund you! This is really surprising and surely not a fair practice. I am also surprised that they don't have any such clause in their TOS.

Further update on 27th March, 2015
Freelancer didn't refund me any fees as I mentioned above based on logic that I might have given project files to the client and I just checked with the client he is still unable to find suitable developer. The whole dispute was wrong, client didn't like the design later and started dispute, although he approved the design initially. He delayed the whole delivery because he didn't like the design later on and he can take me to dispute. I told repeatedly about those issues with client to Freelancer, but they never heed to it. So you can never expect fair dealing from freelancer.