Ordered a dress for my granddaughter in her usual size. It came in a timely matter but the size was way off, far too big. The dress was also poorly made but for the price, I'd have been okay with that if it had fit. I contacted customer service--it should have another name, because all I got was a form email that was unresponsive. I hope she can wear it in a year or two because I hate wasting money.