Kris C.

I was pleased at first - ordered a heater that arrived in a timely fashion and worked quite well. Needed another, so ordered it.

I was sent a used, filthy, smoky heater. So, I email and ask them to send a return shipping label and that I would like to exchange it for another heater - figured I would give them a chance to make it right; perhaps someone just didn't do their job on the return end.

They flat out refused to pay return shipping. I have it written in email - even though they sent me a used item they will not accept responsibility in any way. I plan on filing a complaint with my state Attorney General and never doing business with these people again!