kogane m.

NIGHTMARE. Period. I booked three tickets through Priceline.com in Jan., 2014.
We were scheduled to depart in June. My husband had to come back earlier than the other two, so we had to book two separate reservation. Everything was COMFIRMED by the airline company. Then, just FIVE DAYS BEFORE THE DEPARTURE, the airline company contacted us and told that my husband's ticket was invalid BECAUSE OF THE BOOKING MISTAKE MADE BY PRICELINE'S SUB-CONTRACTOR. The airline rep informed he had no seat unless he was willing to fly to other country first. Everything was scheduled in our country with our family, especially my husband's side, and we could not delay the arrival. I had to spend 4-6 hours a day for three days trying to fix it while Priceline and the airline company blame each other, but finally we had to give up and book tickets with other airline company. We ended up paying $1200 extra for each person. Priceline did not refund and kept us bouncing between them and the airline company, until finally we hired an attorney and had him write a demand letter. It was 4 months later. We asked them to pay the difference between the original price and the price we were forced to pay(there were only super expensive seats left when we had to book three days before the departure date), but till now they keep ignoring that. The difference was $1200 per person and in total $3600.
TERRIBLE COMPANY/CUSTOMER SERVICE. DO NOT TRUST.