K M.

Ordered a piece of exercise equipment that arrived damaged. Obtained RA, returned item requesting replacement. Delivery of returned item confirmed and told i was given a credit. No credit even after multiple emails although still trying to get replacement instead of credit. After finally calling, told credit was given but could see clearly on my account page that it was not. Placed on hold then disconnected. Called back and spoke with supervisor, meanwhile the item that I had purchased now shows up NLA online. Four more days, I finally received the credit.

I had purchased a few smaller ticket items with a hiccup here and there, nothing outrageous, mostly inferior quality of the product. This was my first and last purchase from them.