K L.

In terms of reliability of packages arriving I really cannot say anything bad about this company. There are no hidden costs also, whatever amount they give will be the one charged to you. So it is not a scam company with regards to those aspects.

But I have encountered several issues with them recently and it has made me start considering using another forwarding company.

First, they over declared the value of my package. Even if I use a gift card to get a discount for my package, they would still include the value of the discount. It is just so disappointing because customs in my country is a killer! Most of the time I have to pay customs a huge amount just to claim my packages. It even reaches the amount that comgateway has charged me for the shipping service. So imagine the overhead I have to pay just to get my orders. I just feel it is so unfair that they will over declare my package because I am the one that is suffering.

Second, I do not agree with them including the shipping cost together with the value of my items. Customs will charge me an arm and a leg to tax my shipping value? It just does not make any sense and it is such a burden to me.

Third, my recent package had a damaged item that was liquid so it also affected another item in the package. When I was asking for a damage claim, they were only offering to pay for the item value which did not sit well with me. It was a heavy liquid item that was put in a big box so I paid a lot for the shipping of this box. It took so much hemming and hawing before they would offer to compensate a fair amount of the shipping cost.

I really appreciate having a service which allows me to order items I would want overseas but I wish they did not make it so stressful for customers. I hate having to stressfully debate with their customer service just to get fair treatment from them.