KKB B.

I want to let everyone know that this company has no way of removing your account once you (or someone else) creates one. I received an email from them that I did not solicit (I don't even have kids!) and they said I created an account, thus the email. Well I did not create the account and I do not want them to have my email address so I called them. The only solution they could offer was to have me log in to their site with a temporary password they provided and change the email to something that doesn't exist. That's a very bad computer system if they cannot (or will not?) delete an account. I would not trust them with your credit card information!

UPDATE:
I went to the site and logged in AND THERE IS NOT A WAY TO CHANGE YOUR EMAIL ADDRESS! It is assigned as your username.

This company has very good customer service. For example, I ordered a bunch of stuff and then needed to send some back (I ordered several styles and sizes on purpose with the intent to send some back). Then I received an email with a big discount percentage and ordered some more stuff. In the meantime, I received the first order and called to initiate a return and to see if I could apply the return $ to the second order (doing it this way ensures free shipping for the returns and for the new order). Even though it had been a couple of days since I placed the second order, they took care of this for me no problem. I even decided to make an exchange for one of the return items and they made it so I would receive free shipping on this order too even though I also added another (new) item to it. They were very pleasant to deal with and they shipped the orders very quickly. Of course the quality of the items you purchase will depend on the manufacturer, not Sierra Trading Post, but they handle everything excellently. Only one thing I wasn't thrilled about was that they charged sales tax on my purchases.